FAQ's are also known as truths

 

What is a ‘Story’. 'Lil' Story' or a ‘Lil’ Piece’? 

• A Story on the Lil’ Piece website is most times an art piece that includes details and or objects of inspiration, that tells a story of a memory or a customized gift that a customer has commissioned. The finished artwork/the commissioned work becomes a Lil’ Piece and the process of creating it and or the reasoning for the work becomes the Lil' Story.

 

 

How is a Lil’ Piece created? 

• All the work on the Lil’ Piece website is created from an inspiration. Where the inspiration comes from is different for most every piece, (check the Lil' Stories page for message I added to help answer this). Some Lil’ Pieces are created from seeing a piece of some of the material used in one environment that ‘inspires’ a repurposed use. Sometimes when seeing a picture(s) from the customer, it inspires a particular look or style of the end piece. Sometimes a piece is created from a memory or special moment to memorialize in the customers life, whether current, future, or past. Check out Lil' Stories page to see some of the work I created, and some of the stories told.

 

 

What is a ‘Creative Cost’?                 

• Creative cost is the time and materials used to create and present a concept/potential idea of any commissioned piece.

 

 

Why do I have to pay for a ‘Creative Cost’? 

• The art and stories tell I tell with my work takes a lot of time and heart. Even if the full project is not requested, the time and effort to create the idea well enough to present it to you for your decision of finishing the project or not takes a lot of time and or materials. I appreciate every opportunity I have to create any work as well as each of my customers. To keep all sides fair and compensation equal to each, I choose to not charge where it doesn’t apply but to add it those projects that it does.

 

 

Is there a ‘Creative Cost’ on a pre-made/noncommissioned piece?

• The Creative Cost is already factored into the price of a noncommissioned piece. Since a noncommissioned piece is not going to a predetermined client, doesn't have a set timeline to be finished, and or if any little ‘errors’ occur in the designing and building process, it won’t affect any timelines or expenses.

 

 

What is a ‘Commissioned Piece’? 

• A Commissioned Piece is any piece that a customer requests or submits details of their story (or of someone they are requesting gift for), for a piece to be created.

 

 

Why is it required to pay for a Commissioned Piece before work can begin? 

• Any piece to be custom made is asked to be paid for prior to any work beginning on it, but after an idea has been created by a Lil’ Piece storyteller, presented to the client, and approval has been made. As this process ensures the customers desire to commissioned work and provides funds for the materials necessary to do the work. I understand the need to 'see' and decide if the piece will be what you wanted but I also have cover costs. I will do what I can to work with you to modify any idea that is presented to you until we have a piece you are happy with and want to approve to the next step in creating and finishing piece.

 

 

What if I don’t like/want to approve my commissioned piece?

• I understand if once seeing the idea I created for you is not what you had in mind. Since that a 'Commissioned Piece' is personalized art and made special to your request, no work can be continued until I have your approval.  

 

 

What is an APO/FPO/DPO address? 

• APO stands for Army Post Office and is associated with Army or Air Force installations/bases.

• FPO stands for Fleet Post Office and is associated with Navy installations/bases and ships.

• DPO stands for Diplomatic Post Office and is associated with U.S. embassies overseas.

• The only way to send an item to an APO, FPO or DPO address is to use the U.S. Postal Service (USPS).

 

 

Why does the address say “undeliverable”? 

• An undeliverable shipping address means that the address of the receiver on the package is not present, or the address is not readable,

• “There are many reasons for USPS undeliverable as addressed like you did not mention your apartment number where you live, you spelled wrong, you provided a nick/fake name, and the mailman is dumb, and he cannot interpret your address, the shipping address got smudged, etc.

• To deliver the mail effectively, the United States Postal Service needs the mail to be properly and correctly addressed. Also, the address must be readable and must have proper postage. In any other case, the mail is undelivered (USPS Undeliverable as Addressed | Undelivered Mail Returned to Sender (uspsinfo.com).”

• All Lil’ Piece shipping labels are computer printed, reconfirmed of the address provided at time of ordering matches, and waterproofed.

• If/when an address is termed ‘undeliverable’, we will do our best to work with you to get your order to you through an alternative address or other delivery options.    

• **Any additional shipping cost will be the customers responsibility.

 

 

Why is shipping an additional charge on my order? 

• Lil’ Piece has priced all the pieces to reflect the time, costs, and material used to create each of them individually, without factoring in the cost of shipping. If I were to add shipping to the purchasing price, those prices wouldn’t be fair or relevant to pieces and or customers that receive them in person, as well as shipping costs are determined on delivery addresses and any conditions. Therefore, the shipping rates are calculated and applied to orders after their destinations are added.

 

 

How much will my shipping cost? 

• All shipping costs are calculated by the shipping company delivering the order.

• If any special packaging and/or shipping requests are made, any fees/costs will be added to the customer’s total and will need to be paid prior to processing for shipping as that special packing and or shipping could have additional cost and Lil’ Piece would like to confirm these special requests are definitely desired by the customer; payment of such would thereby confirm this.

 

 

What are order processing times? 

• An order is processed for shipping as soon as it can be termed ‘completed’ and is processed for shipping within 1 business day of ‘completed’ status.

 

 

How is an order processed for shipping? 

• To process any order for shipping, Lil’ Piece will: 1) properly and securely wrap and box (or soft packaging, if the order can accommodate and be properly protected) your order. 2) have the shipping label created and verify the destination address to match that of the address provided from the order, 3) place in the hands of the shipping service.

 

 

What is a ‘completed’ order? 

• For Lil’ Piece ‘completed piece’ means all the work on the piece is finished and complete to tell story it was made for, “work is complete, the work is paid/compensated for and ready to send/give to the customer”.

• A completed order is any Lil’ Piece(s) finished work, paid in full and ready to be processed for shipping.

• A custom order is termed ‘completed’ after client has approved the finished piece/the commissioned work, paid shipping cost, and ready to be processed for shipping.

 

 

What are my international shipping options? 

• Any international shipping requests will be accommodated to the best of Lil’ Piece’s ability but is strongly encouraged that you ship these yourself to best ensure it arrives at the desired location and/or with the details you would need to know of and in your control. As with all shipping any fees of international shipping are the responsibility of the customer.

 

 

When will my order arrive? 

• Every order and delivery schedule is unique to each. An email of your order status and/or tracking link will be provided as soon as it is available.

 

 

Why is my order taking so long? 

• Orders may take longer to arrive due to variables outside of our control.

• I update our shipping policy every few months, to include new options and or changes that give the customers of Lil' Piece the best ordering and shipping process possible.

 

 

How do I check the status of my order? 

• I will provide order status updates via email. Please make sure you use an email that you use and see updates regularly, to not miss any information you are wanting to know of.

• When your order has shipped, you will receive an email notification, which will include a tracking number you can use to check its status. Please allow up to 48 hours (depending on the shipping service hours) for the tracking information to become available.

• If you haven’t received your order 5 days past the expected arrival date, please contact me at support@email.com or through the message link on the website on the contacts page, with your name and order number and any details you might feel irrelevant or important for our inquiries. I will investigate it for you.

 

 

What if my order arrives damaged? 

• All items are individually wrapped and protected to ensure the best possible Lil’ Piece to arrive at your desired destination. Lil' Piece is not liable for any products damaged or lost during shipping. 

• If you received your order damaged, please contact the shipment carrier to file a claim, any additional details and/or paperwork we have for your order (and are relevant to a shipping claim) is welcome to your request.

• In the event of receiving any order damaged, please save any and all packaging materials and damaged goods before filing a claim.

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